Returns & Refund Policy

Our Policy

We want your order to arrive in perfect condition. Returns or refunds are only accepted for items that are damaged or faulty at the time of delivery.

How to Request a Return or Refund

To request a return or refund:

1. Notify us within 24 hours of delivery.
2. Keep the original packaging.
3. Share clear photos of the issue with our team.

What Happens Next

Once the damage is verified, you can choose between a replacement or a full refund. Refunds are processed via your original payment method, in UAE Dirhams. Once your refund has been processed, it can take up to 10 business days to reflect in your bank account, in line with Stripe's standard refund timelines.

If a promo code was applied to your order, it cannot be reused once that order is refunded. If you redeemed Premium Cellars Rewards points as part of the order, those points will be credited back to your Rewards balance.

Need Help?

Contact us and we'll take care of it:

• Phone/WhatsApp: +971 50 903 3183
• Email: orders@premiumcellars.ae