Returns & Refund Policy

Policy Overview

We take every step to ensure your beverages arrive in perfect condition. Returns or refunds are only accepted for items that are damaged or faulty at the time of delivery.

How to Request a Return/Refund

• Notify us within 24 hours of delivery
• Keep the original packaging
• Share clear photos of the issue with our team

Next Steps:

Once the damage is verified, you can choose between a replacement or a full refund.
Refunds will be processed via the original payment method in UAE Dirhams.

Need Help?

Tel/WhatsApp: +971 05033183
Email: orders@premiumcellars.com